tkbet's Privacy Policy

Introduction

1. Introduction and Applicability

This privacy policy applies to all users of the tkbet platform. When you browse our website, register an account, make a deposit or withdrawal, or use our gaming services, you agree to comply with the terms of this policy.

tkbet is committed to providing a reliable and transparent service for users in Bangladesh. Protecting the privacy of your personal information is a core part of our responsibility. Alongside reading this policy, we encourage you to read our Terms and Conditions, as both documents together govern the relationship between you and tkbet.

Data Collection

2. What Information We Collect

tkbet collects only the information needed to provide you with a proper service. We always follow a minimum data principle when collecting information.

2.1 Registration and Identity Information

The information we collect when you open an account includes:

• Full name and date of birth (for age verification — only users aged 21+ may register)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification when required)

2.2 Financial Information

To process deposits and withdrawals, we collect the following information:

• Mobile number or bank account number used for bKash, Nagad, Rocket, or bank transfers
• Transaction amount and time
• Transaction reference number

Please note, full payment card numbers or bank PINs are never stored on tkbet's servers.

2.3 Usage and Technical Information

Information collected automatically to improve the platform includes:

• IP address and device type
• Browser version and operating system
• Pages visited and time spent on them
• Cookie and session data
• Gaming history and betting activity

Data Processing

3. Use of Collected Information

tkbet uses collected information for specific and legitimate purposes. These purposes are described in detail below:

3.1 Account Management and Service Delivery

• Verifying accounts and ensuring login security
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Determining VIP levels and processing weekly cashback

3.2 Security and Fraud Prevention

To maintain platform security, tkbet analyses technical information to detect suspicious activity. This process plays an effective role in blocking unusual transactions from multiple accounts or attempts at fraud.

3.3 Customer Support

Our 24/7 live chat and email support team can access relevant account information to resolve your issues quickly. This information is used solely for support purposes.

3.4 Responsible Gaming Monitoring

Monitoring users' betting behaviour is part of tkbet's responsible gaming programme. Under our Responsible Gaming policy, if an unusual pattern of play is identified, we may contact the relevant user.

3.5 Service Improvement

• Analysing the performance of the website and mobile app
• Assessing demand for new games and features
• Making data-driven decisions to improve the user experience

Third Parties

4. Information Sharing Policy

tkbet does not sell your personal information to any third party. However, sharing information may be necessary in certain situations:

4.1 Service Provider Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, etc.), game providers (Evolution, Pragmatic Play, PG Soft, etc.), and technical infrastructure services. These partners receive information only for specific tasks and have no right to use it for their own purposes.

4.2 Legal Obligations

tkbet may be required to provide information under a court order, a lawful request from an investigating authority, or applicable law. In such cases, we provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, user information may be transferred to the new entity. If such a change occurs, we will inform users in advance.

Cookies and Tracking

5. Cookies and Similar Technologies

tkbet uses cookies and similar technologies to run the website properly. Cookies are small text files stored in your browser that help improve the quality of the service.

5.1 Essential Cookies

These cookies are used to keep login sessions active, verify security, and save language preferences. Without them, the website cannot function correctly.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages are visited most and where users spend the most time. This information is analysed in aggregate form and no individual's identity is revealed.

5.3 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may make some services harder to use.

Security Measures

6. Data Security Measures

To keep your information secure, tkbet maintains multiple technical and administrative security measures.

6.1 Encryption

All data transferred between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. Passwords are always stored in hashed form — never in plain readable form.

6.2 Access Controls

Only authorised staff can access user information, and this access is recorded. Staff have no need to view account information outside of customer support.

6.3 Regular Security Audits

The security of our systems is reviewed regularly, and any vulnerability identified is resolved promptly. If a data breach occurs, we will notify affected users without delay.

Your Rights

7. User Data Rights

You have the following rights over your personal information:

7.1 Right to Access

You can contact us at any time via live chat or email to find out what information tkbet holds about you.

7.2 Right to Rectification

If any information we hold about you is incorrect, you may request a correction. Identity verification may be required to change your name, mobile number, or email.

7.3 Right to Erasure

When closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus or promotional messages, let our support team know. Important service-related messages (transaction confirmations, security-related notices) may still be sent.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact us via our 24/7 live chat or email. Support is available in both Bengali and English. Requests are generally processed within a reasonable time after receipt.

Retention Period

8. Data Retention Period

tkbet does not retain collected information longer than necessary. Retention periods are set according to the type of information:

• Active account information: for as long as the account remains active
• Transaction records: for a set number of years as required by law
• Log files and technical data: deleted once security analysis needs are met
• Closed account information: for a set period for fraud prevention and legal purposes

After the retention period ends, information is securely deleted or anonymised.

Age Restriction

9. Protection of Minors

tkbet is a 21+ platform. We do not knowingly collect information from minors or provide services to them. Age is verified at registration and identity documents may be checked if required.

If it becomes known that a minor has opened an account, the account will be closed immediately and the related information will be deleted.

Updates

10. Changes to the Privacy Policy

This privacy policy may be updated over time due to changes in services, law, or technology. When changes are made:

• The new version will be published on this page and the "Last Updated" date will change
• For significant changes, registered email addresses may be notified
• Continued use of the platform after an update will be taken as acceptance of the new policy

If you have questions about the latest privacy policy, please contact our support team. To learn more about our services, visit the About Us page.

Support

11. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us:

• Live Chat: Active 24/7 — support available in Bengali and English
• Email: [email protected]

Our support team takes any privacy-related concerns seriously and will try to respond promptly.

Also, for answers to common questions, you can visit our Frequently Asked Questions (FAQ) section — there you will find answers about account, payment and privacy topics.